Privacy Policy

Telehealth Mart is an initiative of Nirmala Welfare Foundation, located at House No. N1/66R-15K, Ganga Bihar Colony, Samne Ghat, Varanasi, Uttar Pradesh, 221005. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and telehealth services.

By accessing or using Telehealth Mart, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Age and gender
• Location details

Medical Information

• Medical history
• Symptoms and consultation details
• Uploaded reports and prescriptions
• Treatment and follow-up records

Technical Information

• IP address
• Device information
• Browser type
• Cookies and usage data

Payment Information

When you make payments for consultations, we may collect transaction-related details. Payment processing is handled through secure third-party payment gateways.

2. How We Use Your Information

We use the collected information to:

• Provide online doctor consultations
• Facilitate appointment booking
• Generate and store digital prescriptions
• Maintain medical records
• Improve healthcare access and service quality
• Communicate appointment reminders and updates
• Ensure platform security and fraud prevention
• Comply with legal obligations

3. Doctor Verification

All doctors on Telehealth Mart are verified based on their professional credentials and medical qualifications before being onboarded on the platform.

4. Storage of Medical Records

Your consultation details, prescriptions, and uploaded medical reports are securely stored on our platform to ensure continuity of care and easy access during follow-up consultations.

5. Data Sharing

We do not sell or rent your personal information. We may share data only in the following situations:

• With doctors for consultation purposes
• With secure payment gateways for processing transactions
• With service providers who assist in operating the platform
• When required by law or government authorities

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure server infrastructure
• Restricted access controls
• Encrypted data transmission where applicable

While we strive to protect your information, no digital platform can guarantee absolute security.

7. Cookies

Telehealth Mart uses cookies to:

• Improve user experience
• Analyze website traffic
• Remember user preferences

You may disable cookies through your browser settings, though some features may not function properly.

8. Data Storage Location

All user data is stored within India in accordance with applicable data protection and privacy requirements.

9. User Rights

You may:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account (subject to legal requirements)
• Contact us for privacy-related concerns

10. Refund Policy

Refunds are provided only in cases where the doctor is unavailable or fails to appear for the scheduled consultation. Other conditions may not qualify for refunds.

11. Children's Privacy

Telehealth Mart services are intended only for individuals who are 18 years of age or older. By using this platform, you confirm that you are at least 18 years old.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that information has been collected from a minor without verified parental consent, we reserve the right to delete such information and suspend the associated account.

Parents or guardians who believe that a minor has provided personal information on the platform may contact us at support@telehealthmart.com for removal of such data.

12. Changes to Privacy Policy

Telehealth Mart reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised date.

13. Contact Us

For any privacy-related questions or requests, please contact: